CRN# 10424
Sessions: 10; Hours: 30
Communication skills are essential to all aspects of life. This course will address business communications. With the various technology tools available and communication mechanisms today it is important to know what is available and what mechanism should be used to communicate which message. Managing the various communication channels today requires time management and effective informal and formal communication skills. This course will cover the communication styles, mechanisms, and presentation skills as well as facilitating meetings, social marketing and ways to improve all communications.

CRN# 10425
Sessions: 10; Hours: 30
Today’s leaders are often called upon to implement and support the change process. In addition, they need to be able to identify and respond to internal and external factors that will determine when and what type of change is required. Environmental scanning, identifying trends, and implementing and measuring successful change plans are all essential to developing and managing change plans to the benefit of the organization. Organizational readiness and risk assessment will also be discussed in the context of best practices.

CRN# 10430, 10431, 10001, 10432, 10433, 10434
Sessions: 14; Hours: 45
This course provides students with basic introductory knowledge of how financial information is recorded, summarized and reported. Students will study each facet of the accounting cycle, from the preparation of source documents to the presentation of financial statements. Topics include specialized journals, bank reconciliations, preparing classified statements, and inventory. This course may be applied toward several postsecondary programs.

CRN# 10435, 10436, 10437, 10438, 10439
Sessions: Indep; Hours: 48
This course studies the accounting principles as they apply to the recording and presentation of assets, liabilities, and equity, and their consequent effect on income determination. Interpretation and analysis of financial results will be emphasized throughout the course. Prerequisite: ACC140.

CRN# 10440, 10441, 10442, 10443, 10444
Sessions: Indep; Hours: 45
This course is designed to add to your basic knowledge of accounting and to provide the automated skills necessary to set up and record accounting transactions. This course is specifically designed to build proficiency in Simply Accounting. Participants will set up and maintain books for a sample company.
Computer requirements (for online delivery only): Simply Accounting 2008 Pro. Students are responsible to supply their own copy of the software. The course textbook contains a CD-ROM with a free student version of the software.

CRN# 10445
Sessions: Indep; Hours: 48
Develop an understanding of the underlying objectives and principles of taxation. The topics covered include the different forms of taxation, liability for tax, employment, business, and the goods and services tax. Software provided with the textbook. This course may be applied toward several postsecondary programs. Required: Excel. Prerequisite: ACC140.

CRN# 10446, 10447, 10448, 10449, 10450
Sessions: 14; Hours: 45
A comprehensive study of federal and provincial legislation relating to the payroll function. Topics include maintaining records, taxable benefits, statutory and other deductions, WSIB, and employment standards. This course may be applied towards several postsecondary programs. Prerequisite: ACC140.

CRN# 10451, 10452, 10453, 10454, 10455
Sessions: Indep; Hours: 45
This course covers the basic management accounting techniques. Students will review several cost behaviour analysis techniques used in setting standards and other budgetary control requirements. Students will also perform cost/volume/profit analysis and will develop both profit and cash flow projections and budget/actual analysis of performance. Prerequisite: ACC140.

Canadian Institute of Bookkeeping (CIB)

Canadore College, in cooperation with the Canadian Institute of Bookkeeping (CIB), offers a program leading to a career as a professional bookkeeper. CIB is a national non-profit organization dedicated to preparing Canadians for greater financial and job security in the bookkeeping field.

Practical experience is required before qualifying for certification. Upon completion of this program, students will be governed by a Code of Ethics that sets out professional responsibilities and conduct. A minimum grade of 70% (B) is required in each course for certification. Certain courses may be subject to a time limit under the Currency and Redundancy Policy. For more information, visit the CIB website www.cibcb.com.

CRN# 10456, 10457, 10458, 10459
Sessions: Indep; Hours: 48
Students will explore the background and goals of financial management in Canada. Topics include utilizing financial tools to evaluate financial performance, financial forecasting, operating leverage, working capital management, and short and long-term financing. Required: Excel. Prerequisite: ACC190.

CRN# 10460
Sessions: Indep; Hours: 48
This is Part One of a two-part intermediate accounting course. Topics covered include accounting principles, financial statements, revenue recognition, cash, receivables and inventory. Required: Excel. Prerequisite: ACC190.

CRN# 10461
Sessions: Indep; Hours: 48
This is the second part of a two-level course in intermediate financial accounting. Topics include investments, capital assets, intangibles, current and long-term liabilities, shareholders’ equity, cash flow statement, and accounting changes and errors. Required: Excel. Prerequisite: ACC213.

CRN# 10462
Sessions: Indep; Hours: 48
Students will explore the background, goals and methods of managerial accounting. This includes product costing, manufacturing statements, job order costing, and activity-based costing. Decision-making tools including cost-volume -profit analysis, contribution analysis, and evaluation of business decisions will be extensively used. Required: Excel. Prerequisite: ACC140.

CRN# 10463
Sessions: Indep; Hours: 48
The students will continue to explore the background, goals and methods of managerial accounting. Specific topic areas include operating and capital budgeting, standard costing, responsibility accounting, transfer pricing, and numerous measures to evaluate and reward performance. Required: Excel. Prerequisite: ACC215.

CRN# 10464, 10465, 10466, 10467
Sessions: Indep; Hours: 45
This is a hands-on computer applications course that provides the student with the intermediate and advanced word processing skills to produce professional business documents efficiently. Students will also develop expertise in electronic presentation software and spreadsheet applications. Required: Office 2007. Prerequisite: Previous computer and Internet experience.

CRN# 10082
Sessions: Indep; Hours: 45
This course helps students in all programs to develop their ability to communicate effectively. Students are required to meet first-year benchmarks for generic skills in researching, organizing, reframing, analyzing, and presenting information. This course may be applied towards several post secondary programs.

CRN# 10468, 10470, 10471, 10472
Sessions: Indep; Hours: 42
QuickBooks is designed for the small to mid-sized business owner. Learn how this well-designed program can simplify the set-up of a chart of accounts, reconcile your chequing account, create and print inventory and receivables, create estimates, and generate reports. Required: Students require their own access to QuickBooks 2008 Pro (PC edition) or higher. Prerequisite: ACC140 or familiarity with financial accounting principles.

CRN# 10469
Sessions: Indep; Hours: 42
This course will build on what was learned in the Introduction course and will include the following topics: purchasing, inventory management, units of measure, estimates and progress billing, job costing, customizing invoices and other forms, class accounting, multicurrency, budgeting, and advanced reporting. Required: Students require their own access to QuickBooks 2008 Pro (PC edition) or higher. Prerequisite: CEA511.

CRN# 10473, 10474, 10475, 10476, 10477
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular word processing tools, Microsoft Word. Students will study the content associated with Microsoft. Specifically, entering and editing text, using tables and columns, styles and templates, outlines, headers and footers, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10478, 10479, 10480, 10481, 10482
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular spreadsheet tools, Microsoft Excel. Specifically, entering and editing data, using formulas and functions, formatting worksheets, charts, graphic objects, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10483, 10484, 10485, 10486
Sessions: Indep; Hours: 45
This course, together with MTH205, will introduce the student to a variety of quantitative methods used in research and decision making. The emphasis in this course will be on descriptive statistical techniques, index numbers, probability, probability distributions, decision theory, and statistical inference involving a single population. This course may be applied towards several postsecondary programs.

CRN# 10487, 10488, 10489, 10490
Sessions: Indep; Hours: 45
This course will focus on statistical inference involving two or more populations, simple and multiple regression, and correlation and linear programming. The student will also perform data analysis using computer outputs. This course may be applied towards several postsecondary programs. Prerequisite: MTH175.

CRN# 10491
Sessions: Indep; Hours: 45
In today’s competitive job market you want to ensure that your resume stands out from the competition. Find out how to apply with confidence for the job you want and have an interview that will “wow” them. Learn how to write both effective job application and thank-you letters. Develop your understanding of networking and prospecting. Create a resume that will capture your perspective employer’s attention and secure the interview that you would like. Find out how to interview like a pro. Get tips on how to dress and speak in an interview and discover other helpful interviewing tips that will help you get the job you want.

If you would like to trade stocks and sell mutual funds, you should consider this program. Canadore College is pleased to be one of the few educational institutions in Canada to offer the Canadian Securities course in conjunction with the Canadian Securities Institute (CSI). On successful completion of this course and the CSC exam, students will have completed one of two educational components required to be licensed to grade securities on Canadian stock markets. The curriculum includes courses developed by the CSI. Students who successfully complete the Canadian Securities courses are eligible to write the Canadian Securities Course examinations, the qualifying exam for the investment industry. As the official educator of the securities industry, the CSI provides Canada’s most recognized and respected investment education courses. The Canadore College Securities courses do not qualify for IDA (Investment Dealers Association of Canada) CE Credits. Canadore College offers the following courses to enhance your understanding and to help you successfully complete CSI courses. Please note that Canadore College courses help you prepare for CSI courses; they are not substitutes for these courses. In order to successfully complete CSI courses, you must enrol directly with the CSI, which involves full payment of CSI’s fees. For more information on registering with the CSI, please call (416) 364-9130 or (866) 866-2601. All courses are offered through distance education/online learning.

Please Note: Textbook(s), manual(s), CSI fees and shipping are not included in the tuition price (approximately $900 plus S/H).

CRN# 10492
Sessions: 14; Hours: 45
The combination of FNS110 and FNS160 provides students with a thorough knowledge of investment options in the Canadian securities market. The course begins with an introduction to Canadian Investment Finance and an overview of suppliers and users of investment capital. The importance of strong financial skills will be stressed through understanding and interpreting financial statements. The study of public and private sector investment including bonds and debentures will provide students with a sound knowledge of these investment options. Equity investment and the structure of shares will make up a substantial portion of the course. Areas such as building and managing an investment portfolio and regulations surrounding investment will round out this course. Prerequisite: FIN100.
Note: Course material not included.

CRN# 10498
Sessions: Indep; Hours: 48
This course is intended to develop your understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return. It will be of interest to anyone who works with customers, either internal or external, on a daily basis.

CRN# 10499
Sessions: Indep; Hours: 30
This course reviews the basics of corporate culture and examines the impact of corporate culture on customer service. Areas of study will include service environment, organizational openness, and influencing others to adopt a service culture. Participants will create a customer service culture action plan, based on identifying gaps between current and desired practices, as a project in this course.

CRN# 10500
Sessions: Indep; Hours: 45
This course offers insights and ideas for creating lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships and help to determine the pulse of client relationships.

CRN# 10501
Sessions: Indep; Hours: 45
Students will explore the importance of building a quality service delivery team, helping employees to buy into both corporate culture and strategies, and delivering the bottom line that stakeholders are hoping to achieve. Topics to be covered include team development, 360-degree leadership, managing conflict, and managing virtual teams.

CRN# 10502
Sessions: Indep; Hours: 45
Organizations have responsibilities beyond those that result in a financial return to their shareholders. In this course, participants examine the broader societal expectations placed on organizations in terms of legal requirements, ethical practices, and obligations toward the natural environment. Students will explore the kinds of considerations associated with ethical decision-making in organizational contexts.

CRN# 10503
Sessions: Indep; Hours: 42
This course examines behaviour in organizations and the techniques available to motivate individuals to work together and improve personal satisfaction and organizational performance. Emphasis will be placed on the practical problems encountered in management and supervisory roles.

CRN# 10504
Sessions: Indep; Hours: 40
This course is designed to provide participants with an understanding of management and leadership styles and an opportunity to develop a personal leadership style. Topics include motivating, empowering, and supporting staff, problem solving, and team building.

CRN# 10505
Sessions: Indep; Hours: 45
This course focuses on the development of modern management, organizational theory, the processes of planning, organizing, directing and controlling, communications, behavioural strategies and techniques, ethical and social responsibilities in the practice of management, and an overview of human relations.

CRN# 10515, 10516, 10517, 10518
Sessions: Indep; Hours: 45
Personal Finance gives students an introduction to finance at a personal level. Specifically, students will understand the difference between equity and debt investments, analyze the structure of the Canadian personal income tax system, evaluate income considerations when purchasing real property, and understand consumer bankruptcy. This course may be applied towards several postsecondary programs.

CRN# 10519
Sessions: 14; Hours: 54
This course provides participants with the conceptual framework necessary to understand the principles and operations of investment funds. It is designed to comply with consumer protection requirements as outlined by provincial securities regulators. In particular, the course will help students understand the nature of mutual funds, the regulatory environment and matching client needs with the appropriate products and services. Textbook(s), manual(s), CSI fees and shipping are not included in the tuition price (approximately $350.00) Students are required to go to https://www.csi.ca/psi to register and order their materials.

CRN# 10493, 10494
Sessions: Indep; Hours: 45
Students will acquire an understanding of the concepts and applications associated with financial calculations and the analysis of financial statements. The basic concepts of contracting and family law are covered, followed by an analysis of government-sponsored benefit programs.

CRN# 10495
Sessions: Indep; Hours: 42
This course identifies and describes the risks facing individuals and their families, including life, health, property and casualty risks. Beginning with the discussion of methods used to identify the risks most critical to the client, the course then provides alternatives for reducing risk exposure. The course also examines estate planning. It includes a discussion of wills and trusts, property interests and transfers at death, and special planning considerations.

CRN# 10496
Sessions: 14; Hours: 42
Students will review the basics of economics and investing along with an understanding of investment products. Investment planning in key areas of personal financial management is explored. The course concludes with estate planning fundamentals, concepts, and applications.

CRN# 10497
Sessions: Indep; Hours: 42
Students are introduced to basic income tax laws and then move into a more advanced understanding, as it relates to areas of financial planning. A review of the professional and ethical responsibilities and an understanding of the structures and services within the financial industry are covered. Different forms of business structures are explored in depth, along with an understanding of trust.

Certified Human Resources Professional

The Certified Human Resources Professional (CHRP™) designation is the only legislated designation for Human Resources practitioners in North America. It is offered through the Human Resources Professional Association of Ontario (HRPAO). The CHRP designation includes an academic component (offered at Canadore College), successful completion of a comprehensive provincial examination, and three years of professional human resources experience at a managerial or professional level in a functional human resources position. CHRP is a trademark of HRPAO and used under licence. Licencing does not equate to program review, approval or endorsement. For more information, visit www.hrpao.org/HRPAO/Certification/

CRN# 10451, 10452, 10453, 10454, 10455
Sessions: Indep; Hours: 45
This course covers the basic management accounting techniques. Students will review several cost behaviour analysis techniques used in setting standards and other budgetary control requirements. Students will also perform cost/volume/profit analysis and will develop both profit and cash flow projections and budget/actual analysis of performance. Prerequisite: ACC140.

CRN# 10520, 10521, 10522, 10523, 10524
Sessions: Indep; Hours: 45
The primary objective of this course is to make the student literate in the issues of human resources management. Topics covered will include an introduction to employee hiring practices, opinion surveys, health and safety administration, job evaluation, planning, wage and salary administration, and labour relations.

CRN# 10525, 10526, 10527, 10528, 10529, 10530, 10531, 10532
Sessions: Indep; Hours: 45
This course examines behaviour in organizations and the techniques available to motivate individuals to work together and improve personal satisfaction and organizational performance. Emphasis will be placed on the practical problems encountered in management and supervisory roles.

CRN# 10533, 10534, 10535, 10536
Sessions: Indep; Hours: 45
This course provides the student with the foundation of the reward systems found in all organizations, whether profit or not-for-profit. The course examines both the theoretical and applied aspects of the compensation function, with special consideration of the major factors that influence the actual design of a compensation system.

CRN# 10537, 10538, 10539, 10540
Sessions: Indep; Hours: 45
This is an introductory survey course in industrial and labour relations. Its intent is to acquaint students with the issues facing major employers and employees: collective bargaining, the context in which that bargaining takes place, grievance procedures, and contract administration.

CRN# 10541, 10542, 10543, 10544
Sessions: Indep; Hours: 45
This course introduces participants to the broad and ever-changing field of occupational health and safety. The multiple dimensions of the various issues - technical, legislative, political, and personal - are a required part of the training for a professional in this field. Major topic areas include the Occupational Health and Safety Act, WSIB, WHMIS, transportation of dangerous goods, accident prevention and investigation, physical and biological agents, and the management of occupational health and safety programs.

CRN# 10545, 10546, 10547, 10548, 10549, 10550, 10551, 10552
Sessions: Indep; Hours: 45
This course provides participants with an introduction to theories of education and learning as they pertain to training and development. The concepts of need, needs analysis, program planning, and program development will be explored. Emphasis will be on establishing training/learning objectives, selecting appropriate training methods, implementation strategies, teaching techniques, and program evaluation.

CRN# 10553, 10554, 10555, 10556, 10557
Sessions: Indep; Hours: 45
The primary objective of this course is to provide an understanding of the essential elements of the human resources planning process in organizations. Students acquire knowledge in analyzing, assessing, and programming for the human resources requirements of organizational business plans and strategies. Quantitative as well as qualitative concepts, approaches, and techniques are emphasized.

CRN# 10558, 10559, 10560, 10561, 10562
Sessions: Indep; Hours: 45
Students will acquire the knowledge and skills needed to successfully identify human resource requirements and attract and retain an effective workforce for an organization. The changing legal environment and the impact of laws on recruitment and selection will be examined.

CRN# 10507, 10510, 10511, 10512
Sessions: Indep; Hours: 42
This subject has been developed to introduce students to the disposition, concepts and skills necessary to express their entrepreneurial spirit in the form of a business. Contemporary expressions of entrepreneurism and intrepreneurism, their contribution to the economy, their role in the changing workplace, and their role in global business will be explored. Students will complete an entrepreneurial business plan in stages throughout the course.

CRN# 10473, 10474, 10475, 10476, 10477
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular word processing tools, Microsoft Word. Students will study the content associated with Microsoft. Specifically, entering and editing text, using tables and columns, styles and templates, outlines, headers and footers, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10478, 10479, 10480, 10481, 10482
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular spreadsheet tools, Microsoft Excel. Specifically, entering and editing data, using formulas and functions, formatting worksheets, charts, graphic objects, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10222, 10223, 10224, 10225
Sessions: Indep; Hours: 45
The student will develop the basic skills required to solve problems in business mathematics. Topics include simple and compound interest and annuities. Applications of mathematics of finance, including mortgage amortization problems and investment decision applications, will also be included. This course may be applied towards several post secondary programs.

CRN# 10483, 10484, 10485, 10486
Sessions: Indep; Hours: 45
This course, together with MTH205, will introduce the student to a variety of quantitative methods used in research and decision making. The emphasis in this course will be on descriptive statistical techniques, index numbers, probability, probability distributions, decision theory, and statistical inference involving a single population. This course may be applied towards several postsecondary programs.

CRN# 10505
Sessions: Indep; Hours: 45
This course focuses on the development of modern management, organizational theory, the processes of planning, organizing, directing and controlling, communications, behavioural strategies and techniques, ethical and social responsibilities in the practice of management, and an overview of human relations.

CRN# 10525, 10526, 10527, 10528, 10529, 10530, 10531, 10532
Sessions: Indep; Hours: 45
This course examines behaviour in organizations and the techniques available to motivate individuals to work together and improve personal satisfaction and organizational performance. Emphasis will focus on the practical problems encountered in management and supervisory roles.

CRN# 10563, 10564, 10565, 10566, 10567
Sessions: Indep; Hours: 45
Microeconomics is an introductory course. Topics covered include demand and supply, and wage and hiring decisions in the input market. Specific applications will include marketing board behaviour and the incidence of taxes and subsidies. This course may be applied towards several postsecondary programs.

CRN# 10568, 10569, 10570, 10571, 10572
Sessions: Indep; Hours: 45
Macroeconomics examines the analysis of supply and demand. Topics include national income measurement, aggregate demand and aggregate supply analysis, fiscal and monetary policy, and international trade and exchange rates. This course may be applied towards several postsecondary programs.

CRN# 10573
Sessions: Indep; Hours: 45
This course examines topics in one of the three core business subject areas, mainly focusing on operations (the two others being finance and marketing). Students completing this course will have an in-depth knowledge of the responsibilities and current tools of operations managers in manufacturing and non-manufacturing organizations. Coverage includes Inventory Management, JIT, MRP, ERP, Introduction to SAP, Quality Management, Process Improvement and Project Management.

CRN# 10513
Sessions: Indep; Hours: 45
This course is designed to provide students with an overview of the marketing functions used within an organization as they relate to the consumer. The key tools will be introduced and developed at an introductory level in this course. These tools include: environmental scanning, the ability to identify and segment markets considering the environmental impact, creating a customer profile, and understanding the importance of market research.

CRN# 10514
Sessions: Indep; Hours: 45
This course has been designed to help students develop marketing activities and to enhance decision-making and teamwork skills. Emphasis is on the marketing strategy elements used when one organization markets to another organization and to the end consumer. Types of organizations studied include for-profit organizations in private sector industries, as well as governments, institutions, and not-for-profit organizations in both traditional and e-Business environments. Students should review the MKT100 content prior to commencing MKT150. Prerequisite: MKT100.

CRN# 10574
Sessions: Indep; Hours: 45
This course covers all the Mortgage Agent Qualifying Standards (MAQs) identified by the regulator, the Financial Services Commission of Ontario (FSCO). It provides those wishing to become licensed Mortgage Agents in Ontario an understanding of the mortgage brokerage industry and an ability to perform the Agent’s role in the mortgage application process. The course also covers the legislation that governs the industry, the role of the Agent in consumer protection, and ethical decision-making.

CRN# 10575, 10576
Sessions: Indep; Hours: 30
This exciting course is designed to equip students with the necessary personal skills to thrive in the workplace and in a social setting. Emphasis is placed on key human relations skills such as public speaking, listening skills, self-presentation, techniques for career advancement, alliance building and positioning, time management and stress management.

CRN# 10577
Sessions: Indep; Hours: 30
Critical and creative thinking are skills that are valued in every organization. You will practice creative thinking techniques that will help you learn to think creatively, and apply these skills to a work environment. You will also develop critical thinking and reasoning skills to help analyze and respond appropriately to a wide variety of personal and work situations.

CRN# 10473, 10474, 10475, 10476, 10477
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular word processing tools, Microsoft Word. Students will study the content associated with Microsoft. Specifically, entering and editing text, using tables and columns, styles and templates, outlines, headers and footers, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10478, 10479, 10480, 10481, 10482
Sessions: Indep; Hours: 45
This course will introduce participants to one of the most popular spreadsheet tools, Microsoft Excel. Specifically, entering and editing data, using formulas and functions, formatting worksheets, charts, graphic objects, file management and print options will be studied. Computer requirements: Office 2007.

CRN# 10578
Sessions: Indep; Hours: 48
This course provides students with an overview of project management and an introduction to leadership and ethics. Students learn the fundamental principles of project management, including project initiation, project definition, creating the Work Breakdown Structure, estimating effort, budgeting, scheduling, risk management, controlling resources, quality assurance, auditing and closing.

CRN# 10579
Sessions: Indep; Hours: 56
This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today’s fast-changing office environment. Topics covered include Internet research and reporting and e-mail messages, managing time and stress, telecommunications, office reception and customer service, planning meetings and travel arrangements, handling the office mail, and records management.

CRN# 10234, 10235, 10236, 10237
Sessions: Indep; Hours: 45
This course helps students in all programs to develop their ability to communicate effectively. Students are required to meet first-year benchmarks for generic skills in researching, organizing, reframing, analyzing, and presenting information. This course may be applied towards several postsecondary programs.

CRN# 10580
Sessions: Indep; Hours: 42
This is a “learn to type” course, in which students will learn keyboarding techniques using various methods. Keyboarding speed and accuracy will be emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury and proper ergonomics will be included. The student should be able to achieve a speed of 25 to 30 net words per minute.

CRN# 10582
Sessions: Indep; Hours: 30
Throughout this course, supervisors, team leaders and aspiring supervisors explore how to deal with personnel issues effectively. Topics include understanding people, selection and orientation, training and development, developing and maintaining good morale, effective communication, performance appraisal, discipline, and corrective action.

CRN# 10575, 10576
Sessions: Indep; Hours: 30
This exciting course is designed to equip students with the necessary personal skills to thrive in the workplace and in a social setting. Emphasis is placed on key human relations skills such as public speaking, listening skills, self-presentation, techniques for career advancement, alliance building and positioning, time management and stress management.

CRN# 10577, 10583
Sessions: Indep; Hours: 30
Critical and creative thinking are skills that are valued in every organization. You will practice creative thinking techniques that will help you learn to think creatively, and apply these skills to a work environment. You will also develop critical thinking and reasoning skills to help analyze and respond appropriately to a wide variety of personal and work situations.

CRN# 10509
Sessions: Indep; Hours: 30
This course will guide the business person through the process of setting up a business. Content areas include feasibility studies, forms of ownership, financing, operations, marketing plans and personal skills.

CRN# 10585
Sessions: Indep; Hours: 30
Throughout this course, you should be able to identify and cope with some of the most difficult behaviours you will encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with anyone you choose.

CRN# 10586
Sessions: Indep; Hours: 42
The student is introduced to the basics of the purchasing function, including the purchasing cycle and the way the purchasing activity is integrated into the firm’s organization. Various purchasing tools and techniques are described and practiced.

CRN# 10587
Sessions: Indep; Hours: 42
Purchasing II is a continuation of Purchasing I. The emphasis is on developing, maintaining, and enhancing supplier relationships to optimize the supply chain. Included is an exploration of negotiations in purchasing to achieve the optimum supply situations. Various purchasing tools and techniques are described and practiced. The important topics of quality, cost-price analysis, negotiation, transportation and health care purchasing are studied.

CRN# 10588
Sessions: Indep; Hours: 45
In this course, students will develop leadership, management, and human resources skills to establish and maintain strategic alliances within an organization. Students will recognize the importance of ethics to conduct business at both national and international levels.

CRN# 10589
Sessions: Indep; Hours: 45
In this course, students will evaluate the appropriateness of various modes of transportation and distribution networks in a range of situations.

CRN# 10591
Sessions: Indep; Hours: 45
Students examine the roles of project management and how the concept of project management can be applied in the field of logistics. Topics include staffing, time management, project pricing and cost control.

CRN# 10590
Sessions: Indep; Hours: 45
This course looks at the forces of globalization in the field of logistics. Students will explore the strategic framework of transporting goods across international boundaries, research the evolving concepts of the international supply chain network, and calculate the risks involved with global operations, specifically towards the transportation and distribution industry.

CRN# 10592
Sessions: Indep; Hours: 45
This course explores the fundamental concepts of an information system and their application towards the logistical industry. Topics include data resource management, trends in telecommunications, and electronic business systems used by the logistics industry.

CRN# 10593
Sessions: Indep; Hours: 45
A continuation of Logistics I with advanced concepts being studied. Topics include reverse logistics, service response logistics, and the environmental impacts of the logistics industry. Prerequisite: SCM110.

CRN# 10594
Sessions: Indep; Hours: 45
Upon completion of this course, participants will be able to use customer service skills to liaise effectively with clients, communicate a positive image, develop a marketing strategy that complements the marketing plan, and describe the strategic and tactical issues to define, measure and manage product and service quality.

CRN# 10586
Sessions: Indep; Hours: 42
The student is introduced to the basics of the purchasing function, including the purchasing cycle and the way the purchasing activity is integrated into the firm’s organization. Various purchasing tools and techniques are described and practiced.

CRN# 10595
Sessions: Indep; Hours: 45
This course provides an overview of important communication concepts and skills required in business. Topics covered include writing clear reports and documentation, making effective presentations, and fostering interpersonal skills.

CRN# 10596
Sessions: Indep; Hours: 45
This course provides tools, skills, and an understanding of technology, business concepts and issues that surround the emergence of electronic business on the Internet. In addition the student will develop an understanding of the current practices and opportunities in electronic publishing, shopping, distribution, and collaboration. Students will also explore several of the problems surrounding electronic business and commerce. Prerequisite: Knowledge of computer applications and marketing.

CRN# 10597
Sessions: Indep; Hours: 48
Project software substantially increases the information processing capability of the project manager and allows work to be completed more efficiently. By learning to use a typical project management software program (MS Project 2000, 2002, 2003), the student becomes familiar with functions of project planning and scheduling, resource allocation and costing, progress monitoring, and reporting. Prerequisite: CEA337 or MAS220.

CRN# 10598
Sessions: Indep; Hours: 36
This course will focus on the philosophy and guiding principles that represent the foundation of a continuously improving organization. In addition, students will study the quantitative methods and human resources necessary to improve all the processes within an organization and exceed customer needs.

CRN# 10506
Sessions: Indep; Hours: 70
This course is designed to provide the student with an introduction to small business and entrepreneurship and to help develop certain entrepreneurial skills that are important for small business ownership. The students will develop a general knowledge of the historical and political context of small business in Canada, and of the major functional areas of business management.

CRN# 10599
Sessions: Indep; Hours: 60
This course provides students with the opportunity to integrate and apply the marketing and other business knowledge and skills assimilated during their programs. To this end, students work in teams to analyze and evaluate an existing organizational situation, recommend and justify a strategic direction for the organization, and develop a detailed marketing plan to support the direction chosen.

CRN# 10600
Sessions: Indep; Hours: 45
This course provides an overview of important communication concepts and skills required in business. Topics covered include writing clear reports and documentation, making effective presentations, and fostering interpersonal skills.

CRN# 10601
Sessions: Indep; Hours: 45
This course will teach students to have an appreciation for how laws must be understood and used by management, and provide them with the ability to analyze a business situation from a general legal perspective. Emphasis will be placed on intellectual property, employment law, contracts and contract negotiation, business organizations, and laws relating to Internet usage.